Help Centre

You may not be able to access your account for different reasons:

You’ve entered your password incorrectly

If you enter the wrong password five times when trying to log in, your account will be temporarily locked. Please wait five minutes and try again, or click the ‘Forgot?’ link in the login box to reset your password.

You’ve excluded yourself from playing

Once activated, our Self-Exclusion feature locks you out of your account. If you’re unable to access your account for this reason, please wait until your exclusion period is over - our customer service agents are not able to re-open your account before this time.

Your account is currently unavailable

An error message will be displayed when you attempt to log in, it will say 'Your account is currently unavailable.' Please check your email for more information about the block reason and how to recover access to your account.

To ensure that bonuses suit individual players, our customer service teams do not offer bonuses on request. Instead, our bonus teams create promotions and bonus offers tailored to each player's activity.

Your current bonuses are shown under Bonus Offers.

If you'd like to be notified when offers are available, make sure you opt-in to "news and offers" on the Communication Preferences page. There are also offers available to all of our players on the Promotions page.

Please check the bonus Terms & Conditions to make sure you qualify.

You need to opt-in to a bonus before it becomes active on your account. Opt-in on the Bonus Offers page.

If you qualified for free spins, go to the specified slot game to collect them.

Like all licensed gambling operators, we are legally required by the Malta Gaming Authority to check the personal details you give us are correct. This protects all our players from identify theft, helps keep transactions swift, and allows you to take full advantage of our site.

We may also ask you to verify your payment method before a withdrawal or verify where your funds come from after you have been playing with us for a while (search “source of funds” in Help).

To verify your account, you need to upload digital photos or screenshots of certain documents. If we don’t receive these within a certain timeframe, we may have to restrict deposits, withdrawals or even account access.

More info under General T&Cs 3.2.1

We offer several deposit methods including credit/debit card, bank transfer, and e-wallet. 

The deposit options offered may vary depending on your country of residence, so for accurate information please visit your Deposit Money page.